Claims

At Buell & Olivieri, we believe the true value of insurance isn't just the policy you buy—it’s the support you get when something goes wrong.

Unlike "big box" corporate agencies that hand you off to a claims department the moment things get tough, we are your claims advocates. We don't represent the insurance companies; we represent you.

Our goal is to help you navigate the process, avoid common pitfalls, and make sure you are treated fairly every step of the way.

What To Do Right Now

While you prepare to speak with us or your carrier, take these steps to protect your claim:

1. Prioritize Safety: Make sure everyone is safe and take immediate steps to prevent further damage (like turning off the main water valve or covering a broken window).

2. Document Everything: Take clear photos and videos of the damage from multiple angles before anything is cleaned up or repaired.

3. Keep Receipts: If you have to pay for emergency repairs or temporary housing, keep every single receipt.

4. Don't Admit Fault: If you were in an auto accident, exchange contact and insurance information with the other driver, but leave the determination of fault to the claims adjusters.

Before You File a Claim, ask is it an Emergency?

No, It is not an emergency

If you've had a minor fender-bender, small water leak, or non-urgent property damage:
Call us first. Before you contact the insurance carrier, reach out to our local office.

Phone: (330) 833-1026

Hours: Monday – Friday, 8:30 AM to 5:00 PM

Why call us first? Filing a claim can sometimes impact your future premiums, even if the payout is small. When you call us, we will review your deductible, assess the situation, and help you decide whether it makes financial sense to file, and exactly how to present it to the carrier to ensure a smooth process.

Yes, it is an after-hours emergency

If you are experiencing a major accident, a house fire, severe storm damage, or an incident outside of our normal business hours:

Contact your carrier directly to get immediate assistance. You do not need to wait for our office to open to get emergency mitigation services started.

Below are the 24/7 claims hotlines for our partner carriers: