Privacy Policy

This is a Buell & Olivieri Insurance — Privacy Policy (A2P / 10DLC Compliant)

PRIVACY POLICY Buell & Olivieri Insurance Effective Date: July 7, 2026 Last Updated: July 7, 2026

1. INTRODUCTION Buell & Olivieri Insurance ("we," "us," or "our"), located at 3249 Wales Ave. NW, Massillon, Ohio 44646, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://www.bandoins.com, contact us, or engage with our services. By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or provide us with your personal information.

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2. INFORMATION WE COLLECT We may collect the following categories of personal information: a) Information You Provide Directly - Full name - Mailing address - Email address - Phone number (including mobile/cell phone numbers) - Date of birth - Insurance policy details and coverage preferences - Financial information as required for insurance purposes - Any other information you voluntarily submit via forms, surveys, or direct communication b) Information Collected Automatically - IP address and browser type - Device identifiers - Pages visited and time spent on our website - Referring URLs - Cookies and similar tracking technologies c) Information from Third Parties - Insurance carriers and underwriters - Credit reporting agencies (where permitted by law) - Publicly available databases

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3. SMS / TEXT MESSAGE COMMUNICATIONS (10DLC / A2P COMPLIANCE) By providing your mobile phone number and opting in to receive SMS/text messages from Buell & Olivieri Insurance, you consent to receive recurring automated text messages from us, including but not limited to: - Policy reminders and renewal notifications - Appointment confirmations and reminders - Claims status updates - Quotes and coverage information - Customer service follow-up messages - Promotional offers related to our insurance products and services a) Opt-In You may opt in to receive SMS messages by: - Submitting your mobile number through a web form on our website - Texting a designated keyword to our business number - Verbally or in writing authorizing our staff to add your number b) Opt-Out You may opt out of receiving SMS/text messages from us at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and no further messages will be sent, except as required by law. c) Help Reply HELP to any of our messages for assistance, or contact us directly at: - Email: [email protected] - Phone: (330) 833-1026 d) Message Frequency Message frequency may vary depending on your account activity and the services you have requested. You may receive up to 4 messages per month, though frequency may increase during active policy periods or claims. e) Message & Data Rates Message and data rates may apply. Standard messaging rates charged by your mobile carrier may apply to all SMS messages sent and received. f) Carrier Liability Carriers are not liable for delayed or undelivered messages. Buell & Olivieri Insurance is not responsible for any delays or failures in the delivery of SMS messages caused by your mobile carrier or network conditions. g) Supported Carriers Our SMS program is supported by major U.S. carriers including AT&T, T-Mobile, Verizon, and others. Not all carriers are supported. h) No Sharing of Phone Numbers YOUR MOBILE PHONE NUMBER AND SMS OPT-IN CONSENT WILL NOT BE SHARED WITH, SOLD TO, OR USED BY ANY THIRD PARTY FOR THEIR OWN MARKETING OR PROMOTIONAL PURPOSES. This information is used solely by Buell & Olivieri Insurance to communicate with you directly.

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4. HOW WE USE YOUR INFORMATION We use the personal information we collect for the following purposes: - To provide, manage, and administer insurance products and services - To respond to your inquiries and provide customer support - To send quotes, policy documents, and renewal information - To process claims and related communications - To send SMS/text messages and emails you have opted in to receive - To comply with applicable federal and state laws and regulations - To improve our website, services, and user experience - To prevent fraud and protect the security of our systems - To fulfill any other purpose for which you provide the information

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5. SHARING AND DISCLOSURE OF YOUR INFORMATION We do not sell your personal information. We may share your information in the following limited circumstances: a) Insurance Carriers and Underwriters We share your information with insurance companies and underwriters as necessary to obtain quotes, bind coverage, process claims, and service your policies. b) Service Providers We may share your information with trusted third-party service providers who assist us in operating our website, managing communications (including SMS platforms), or delivering services on our behalf. These providers are contractually obligated to protect your information and may not use it for any purpose other than providing services to us. c) Legal Requirements We may disclose your information if required to do so by law, court order, or governmental authority, or to protect the rights, property, or safety of Buell & Olivieri Insurance, our clients, or others. d) Business Transfers In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. e) With Your Consent We may share your information with third parties when you have given us your explicit consent to do so.

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6. COOKIES AND TRACKING TECHNOLOGIES Our website may use cookies, web beacons, and similar tracking technologies to enhance your experience. You may set your browser to refuse cookies or alert you when cookies are being sent; however, some features of our website may not function properly if cookies are disabled. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

7. DATA RETENTION We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, maintain your insurance records, and comply with applicable legal, regulatory, and contractual obligations. When your information is no longer needed, we will securely destroy or anonymize it. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

8. YOUR RIGHTS AND CHOICES Depending on your state of residence, you may have the following rights regarding your personal information: - The right to access and receive a copy of your personal information - The right to correct inaccurate or incomplete information - The right to request deletion of your personal information (subject to legal retention requirements) - The right to opt out of certain uses of your information - The right to non-discrimination for exercising your privacy rights To exercise any of these rights, please contact us using the information in Section 11 below.

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9. SECURITY We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

10. CHILDREN'S PRIVACY Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

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11. CONTACT US If you have questions or concerns about this Privacy Policy, wish to exercise your privacy rights, or need assistance with SMS opt-in/opt-out, please contact us: Buell & Olivieri Insurance 3249 Wales Ave. NW Massillon, Ohio 44646 Phone: (330) 833-1026 Email: [email protected] Website: https://www.bandoins.com ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

12. CHANGES TO THIS PRIVACY POLICY We reserve the right to update or modify this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

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